Customers affected by floods in eastern and southern Australia receive assistance from insurers.

People in eastern and southern Australia who have been affected by devastating storms and floods have been receiving relief from the insurance industry.

Beginning across southern and eastern Australia, thunderstorms and heavy rain have been plaguing the region since November 24, 2023. Naracoote and Torquay in South Australia and Victoria, Australia, respectively, were flooded as a consequence of the severe weather. As the storms and heavy rains kept moving across southeastern Queensland and New South Wales (NSW), the South Coast of NSW was inundated.

IAG’s actions in the face of severe weather
In the aftermath of the devastating storms, IAG and its brands—NRMA Insurance, CGU, and WFI—are there to help their consumers.

Emergency Make-Safe repairs have been carried out by staff from the insurance giant as they examine the damage to clients’ dwellings. At the same time, property claims consultants are prepared to visit the Ulladulla, Vincentia, and Bega branches of NRMA Insurance to offer direct assistance to impacted communities and customers personally, should the need arise.

Luke Gallagher, NRMA Insurance’s executive general manager of claims, urged impacted policyholders to file claims as soon as they feel safe doing so.

“Everyone needs to stay safe and closely monitor weather alerts because severe weather can appear at short notice. It’s storm season,” he said. “The recent storms have had a significant impact on various parts of the east coast and South Australia. We strongly encourage any of our customers who have suffered damage to their vehicle or property to get in touch with us right away and file a claim. This will allow us to offer them immediate assistance.”

The majority of the 1,251 claims received by IAG as of November 30 were for property damage caused by the extreme weather event.

How other insurance companies handled the severe weather catastrophe
Suncorp Group (Suncorp) has urged its customers to remain indoors and file claims when it is safe to do so in light of the severe thunderstorm warnings issued by the Bureau of Meteorology (BoM).

Members of the public affected by the severe weather have been receiving assistance from Suncorp and its AAMI brand, which includes advice and help with filing claims.

In an effort to better prepare Australians in the areas around the top 10 storm hotspots, Suncorp and AAMI have released a list of places.